Refund policy

**1. No Returns or Exchanges**

Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds once your order has been placed and fulfilled. Please be sure to carefully review your order details, including size, color, and design, before making a purchase.

**2. Order Issues**

If you receive a defective or damaged product, or if there is an error with your order, please contact us within 14 days of receiving your item. We will work with Printful to investigate and address any issues. Please provide your order number, a description of the issue, and photos of the defective product.

**3. Cancellations and Changes**

Once an order has been placed, it cannot be canceled or modified. Please make sure that all details are correct before completing your purchase.

**4. Shipping Issues**

We are not responsible for items lost or delayed due to incorrect shipping addresses or issues with the shipping carrier. Please ensure that your shipping information is accurate when placing your order.

**5. Contact Us**

If you have any questions or concerns about your order, please contact our customer support team at sophiesummersmusic.yt@gmail.com. We are here to assist you.